For Your Information

Tokyo Electric Power Company (TEPCO)
Researched By Cornelia [2 March 2009]

Customer Support
TEPCO service area is not limited to Tokyo. It includes the following prefectures: Tokyo, Chiba, Gunma, Ibaraki, Kanagawa, Saitama, Shizuoka, Tochigi, and Yamanashi
The English web site is one of the better ones offered by government or utiilities web sites and is fairly complete.
English Website
Japanese Website
Korean Website
Chinese Website

They do not have a specific English help-line, but there are one or two English speakers on duty at all times, so when you call the above number, tell the operator that you want to speak to someone in English: "Eigo ga hanaseru hito ga imasu ka?" and that should get you to the right person.

Because of the Tohoku-Chihou-Taiheiyo-Oki Earthquake (now officially referred to as the Great East Japan Earthquake) on March 11, 2011, there was a severe accident at the Fukushima Daiichi and Daini Nuclear Power Stations. TEPCO is providing extensive information about the aftermath in English.

The base fee of your electricity usage bill depends on your ampere capacity (look at the main circuit breaker), which has been installed in your home. The maximum in a no-commercial setting is 60A. You can have your ampere capacity changed up or down with a free service call. Only when actual wiring needs to be changed will there be a charge.

From the first unpaid bill to having the electriciy shut off takes about 3 months. A post card is mailed, then there are two warnings hand delivered (if no one is at home these are put in the mail box). This happens sometimes when there is a delay in returning to Japan due to an accident or hospitalization or something. Once all outstanding bills are paid up, it generally takes about 90 minutes (Monday - Friday) inside Tokyo city for the power to be turned back on. This is done by an actual visit to your power meter, so in rural areas it could take longer, and also if your building has security measures preventing access to the meter, it could require your presence. At the time of this writing there is no charge for reinstatement of power.

There are about 21 electric museums operated by TEPCO.

circuit breaker = shadanki, sa-kittobure-ka-
electric = erekutorikku, dendou
electric circuit = kairo
electric light = denki
electric power = denryoku
electricity - denki, fuka, erekiteru

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