For Your Information

Tokyo Waterworks

Tokyo Water 23ku 03-5326-1100 / Tokyo Water West Tokyo 042-548-5100
Researched By Cornelia [10 April 2010]
English Website
Japanese Website
Yokohama Waterworks Bureau English Website

Tokyo Waterworks provides clean, potable water for Tokyo 23 wards and for West Tokyo. There are two service centers. They do not have a specific English speaking help line, however, they do have people who can speak English. Tell the operator that you want to speak to someone in English: "Eigo ga hanaseru hito ga imasu ka?" and that should get you to the right person.

The Tokyo 23 Wards Service CenterSuizu-kun
tel: 03-5326-1100 (when you move, change user name, change billing address)
tel: 03-5326-1101 (questions about bill, repair and other questions)

Tama Customer Service Center (all cities belonging to "West Tokyo")
tel: 0570-091-100(navidial: there is a charge for this call)
tel: 042-548-5100(from IP or PHS or Mobile telephones, etc)
(when you move, change user name, change billing address)
tel: 0570-091-101(navidial: there is a charge for this call)
tel: 042-548-5110(from IP or PHS or Mobile telephones, etc) (when you ask about your bill,repair and others.)

Both Service Centers have hours from 8:30 - 20:00 except Sundays and Holidays

There is a back-up water storage system in place in case of a natural catastrophe. Most of these special reservoirs are under parks.

There is information on detecting leaks, paying your water bill and so on at: http://www.waterworks.metro.tokyo.jp/eng/.
Of interest is a small discount for paying by automatic bank transfer! There is a sample form for bank transfer payment with English explanation. The form for the Tama area is slightly different.
Here is a list of locations by Ward (ku), and by City (shi) in the Tama area.

Water for low income homes is subsidized, particularly for single parent households under a certain income level. This subsidy is available to households that have qualified through the Parent/Child Welfare Section in your local City Hall Office.

Comments:
Cornelia: I've experienced a leak both inside and outside in my supply line at the shut-off valve or between the house and the valve.. You know because suddenly the water bill goes up very high (300% or more)! The procedure is that the landlord must take action and have the leak repaired. Twice now, the large bill was cancelled due to prompt repair. I believe it is a way of saying thank you for fixing the problem quickly, which benefits everyone.

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