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Tokyo Gas 03-3634-1111 / Yokohama Gas 045-948-1100 They do not have a specific English help-line, but there are one or two English speakers on duty at all times, so when you call the above number, tell the operator that you want to speak to someone in English: "Eigo ga hanaseru hito ga imasu ka?" and that should get you to the right person.
"My last call to Tokyo Gas was on 20 Jan. 1999. Imagine my surprise when the nice lady with excellent English (Noma-san) said that they have a list of my gas appliances on file (This survey must have been done a couple of years ago, the last time I needed a serviceman to come by). I told her that I was fairly certain that the problem was the switch on my heater. I was able to get an appointment with a serviceman between 4-5 pm on the same day. Unfortunately they didn't bring the part with them, because they had to see for themselves what was wrong. Also my heater was 16 years old and the part was likely to be no longer available. It was the switch, and I had to wait until Monday to find out if the part might still be found somewhere. But with newer appliances, particularly those sold by Tokyo Gas, I assume that they would have been able to repair it on the spot. I wasn't charged anything for the serviceman's call since he was unable to repair anything. By Monday I had already replaced the heater with a new second hand one." Do you know anything that should be added to this page? Please fill out our feedback form. |
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